Aliska and Wesley wrote about the benefits of Technical Process Industrialisation in this quarter’s South African Actuary.
‘Business Process Automation (BPA) is the technology-enabled automation of business processes. It is performed to achieve digital transformation or to increase service quality or to improve service delivery or to contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organisation.’
Technical Process Industrialisation extends this idea to areas of the business where advanced technical or subject matter expertise complicates a simple automation process.